Privacy Policy
Privacy Policy for Listranet
Effective Date: October 12, 2026
Welcome to Listranet ("Listranet", "we", "our", or "us").
Listranet is a Canadian online marketplace that connects customers with independent hairstylists, barbers, beauty professionals, salons, and hair product vendors. We provide a platform that enables users to discover, communicate with, book services from, and purchase products from independent businesses. Unless otherwise stated, Listranet is not the provider of the services or products offered by marketplace vendors.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, mobile applications, and related services.
By using Listranet, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our platform, we may collect the following categories of information.
Personal Information
We may collect:
- Full name
- Email address
- Telephone number
- Mailing or billing address
- Profile photo (optional)
- Date of birth (where required)
- Business information
- Salon details
- Professional certifications (where applicable)
- Tax information where legally required
Protected Under:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Alberta Personal Information Protection Act (PIPA) (where applicable)
- Québec Law 25 (where applicable)
- British Columbia Personal Information Protection Act (PIPA)
Private Professional Address and Account Checks
During professional listing setup, we collect your full legal name and private service or verification address, including street, unit where applicable, city, province, postal code and country. A separate home address and exact service-location coordinates are optional. Provide only the address information that applies to your service arrangement. This feature does not track your live GPS location.
We use these records to review account consistency, possible duplicate registrations, listing ownership and free or paid listing allowances. Matching addresses can represent legitimate shared salons or households and are reviewed by an administrator rather than automatically rejected. We also compare account email, verified phone and reviewed social-profile identifiers where available.
Private address records are encrypted and restricted to the account holder and authorised administrators. They are not included in public listings, maps, promotional posters or public page data. Hosting providers may process the encrypted records as part of operating the platform. You may request access, correction or deletion using the contact details below.
Marketplace Information
To facilitate marketplace transactions, we may collect:
- Appointment bookings
- Booking history
- Order history
- Service requests
- Purchase history
- Saved favourites
- Reviews and ratings
- Messages exchanged within the platform
- Vendor profile information
- Customer support communications
Protected Under:
- PIPEDA
- Provincial consumer protection legislation
Payment Information
Payments are processed by trusted third-party payment providers.
Listranet does not store complete debit card or credit card numbers on its servers.
Payment processors maintain their own privacy and security practices.
Protected Under:
- PIPEDA
- Payment Card Industry Data Security Standard (PCI DSS)
Device and Technical Information
We automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Session information
- Website usage
- Cookies
- Referral URLs
- Crash reports
- Analytics information
Protected Under:
- PIPEDA
- Canada's Anti-Spam Legislation (CASL) (where applicable)
2. How We Use Your Information
We use your information to:
- Create and manage accounts
- Verify marketplace users
- Process bookings
- Process product orders
- Facilitate communication between customers and vendors
- Process payments
- Deliver marketplace services
- Respond to customer support inquiries
- Detect fraud
- Improve website performance
- Personalize user experiences
- Comply with legal obligations
- Maintain platform security
- Enforce our Terms of Service
We may also use anonymized or aggregated information for research, reporting, and business analytics.
Protected Under:
- PIPEDA – Accountability, Identifying Purposes, Limiting Use, Limiting Disclosure, and Limiting Retention Principles.
3. Legal Basis for Processing Personal Information
Where applicable, we collect and process personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests that do not override your privacy rights
Protected Under:
- PIPEDA
- Québec Law 25
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Improve platform functionality
- Analyze website traffic
- Measure advertising performance
- Prevent fraud
- Improve security
Users may disable cookies through their browser settings. Some features may become unavailable if cookies are disabled.
Protected Under:
- PIPEDA
- CASL (where electronic tracking requires consent)
5. How We Share Information
We do not sell your personal information.
We may share your information only when necessary with:
- Independent stylists and beauty professionals fulfilling your booking
- Marketplace vendors
- Payment processors
- Shipping providers
- Cloud hosting providers
- Identity verification providers
- Analytics providers
- Customer support providers
- Professional advisers
- Law enforcement agencies when legally required
- Courts or regulatory authorities
All third-party service providers are required to safeguard personal information and use it only for authorized purposes.
Protected Under:
- PIPEDA
- Provincial privacy legislation
6. Professional Account Verification
Spark verification involves manual review of your full name, two social profiles from different platforms, a matching private photo and a link to your shared Listranet promotional poster. For a business, we also review your authority to represent it. Verification does not certify qualifications, licensing or service quality.
Your verification photo and review notes remain private. Do not upload government-issued identity documents through the Spark form.
7. Data Retention
We retain personal information only as long as necessary to:
- Operate our marketplace
- Meet contractual obligations
- Resolve disputes
- Prevent fraud
- Meet legal and tax obligations
- Comply with regulatory requirements
When information is no longer required, it is securely deleted, anonymized, or destroyed.
Protected Under:
- PIPEDA Principle 5 (Limiting Retention)
Private Address Retention Schedule
- Current private addresses and exact coordinates are retained while reasonably needed for the active professional account. They are normally removed within 90 days after account deletion, unless a documented legal hold applies.
- Replacing an address overwrites the previous current record; this feature does not maintain a separate address-history archive.
- For unfinished professional setup with no submitted listing, private address records expire after 90 days without an address update. We aim to send a reminder approximately seven days beforehand. The account and draft listing remain.
- Limited keyed matching records for email, verified phone and reviewed social profiles may be retained for up to 12 months after account deletion to review repeated registration and free-listing abuse. Exact addresses are excluded from that retained matching record. These matching records are still personal information.
- Only information relevant to a documented dispute or legal hold is retained beyond the normal period, for as long as its justified purpose requires.
These periods apply to current application records. Backup copies follow the hosting provider’s separate rotation schedule and must remain restricted. Expired records must be purged before a restored backup is reopened for use. Payment, booking and other records have separate retention requirements.
8. Security Safeguards
We maintain appropriate technical, organizational, and administrative safeguards, including:
- SSL/TLS encryption
- Access controls
- Multi-factor authentication where appropriate
- Secure cloud infrastructure
- Encryption of sensitive data
- Regular security monitoring
- Employee confidentiality obligations
- Incident response procedures
Although no system is completely secure, we continually work to protect your information.
Protected Under:
- PIPEDA Safeguards Principle
- Québec Law 25 security obligations
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent (where applicable)
- Request deletion of your information
- Request information about how your data has been used
- Request a copy of your personal information
- File a complaint with a privacy regulator
Requests may be submitted using the contact information below.
Protected Under:
- PIPEDA
- Alberta PIPA
- British Columbia PIPA
- Québec Law 25
10. Marketing Communications
With your consent, we may send:
- Promotional emails
- Marketplace updates
- Product recommendations
- Special offers
- Newsletters
You may unsubscribe at any time using the unsubscribe link or by contacting us.
Protected Under:
- Canada's Anti-Spam Legislation (CASL)
11. Third-Party Services
Listranet may contain links to third-party websites or services.
We are not responsible for their privacy practices. Users should review their privacy policies before providing personal information.
Examples include:
- Payment processors
- Google Maps
- Analytics providers
- Social media platforms
12. Children's Privacy
Listranet is intended for users who meet the minimum age required under applicable laws.
We do not knowingly collect personal information from children without appropriate parental or guardian authorization where required.
If such information is identified, we will promptly delete it.
Protected Under:
- PIPEDA
- Provincial privacy legislation
13. International Data Transfers
Some of our service providers may process or store information outside Canada.
Where cross-border transfers occur, we implement appropriate contractual, organizational, and technical safeguards to protect your information in accordance with applicable privacy laws.
Protected Under:
- PIPEDA
- Québec Law 25 (Cross-Border Transfer Assessment)
- Alberta PIPA
14. Data Breach Notification
If a security incident involving personal information creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (or applicable provincial regulator) as required by law.
Protected Under:
- PIPEDA Mandatory Breach Reporting Regulations
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will revise the Effective Date and provide notice through our website or other appropriate communication channels.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Listranet
Website: https://www.listranet.com
Email: privacy@listranet.com
Business Address: Listranet Marketplace, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.
Applicable Privacy Laws
This Privacy Policy is designed to align with applicable Canadian privacy legislation, including:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Alberta Personal Information Protection Act (PIPA)
- British Columbia Personal Information Protection Act (PIPA)
- Québec Law 25 (Act Respecting the Protection of Personal Information in the Private Sector)
- Canada's Anti-Spam Legislation (CASL)
- Payment Card Industry Data Security Standard (PCI DSS) (industry standard for payment security)
Where users reside outside Canada, additional privacy rights under applicable laws (such as the GDPR or CCPA, where applicable) may also apply.
